Help & FAQs

• Product Availibility

  How do I know if the product is available?

  You don’t have to guess. We keep our inventory updated in real time, so if you see it on our website, it’s ready to ship. If a piece is temporarily out of stock, it will be clearly marked or hidden until restocked. This way, you’ll never place an order and be left waiting.

  When are you releasing new products?

  Design evolves, and so does our collection. We regularly introduce new mid-century icons throughout the year, always crafted with 1:1 precision and premium materials. Be the first to know about drops by joining our newsletter or following us on social.

• Manufacturing

  Where is Sohnne® furniture made?

  Every design is developed by our U.S.-based product team, with premium materials sourced from leading global suppliers. Depending on the piece, production is completed in specialized partner facilities before shipping from our U.S. warehouse. This direct-to-consumer approach ensures precision, quality, and faster delivery, without the retail markup.

  Do you offer customizations or made-to-order options?

  Yes, selected pieces can be tailored through our Customization Program, whether it’s leather, fabric, or finish. Each request is reviewed by our design team to ensure proportions, materials, and craftsmanship remain true to the original intent. Please note: customized and made-to-order pieces require longer lead times and cannot be cancelled or returned once in production.

  Why are Sohnne® prices more accessible than original designer brands?

  Because we cut out the middlemen. Original designs often carry legacy markups, brand royalties, and months-long wait times. Sohnne® the same iconic forms with 1:1 accuracy, authentic materials, and direct-to-consumer pricing, making smart luxury accessible at 70–80% less than retail.

  What materials do you use in your products?

  Only authentic, proven materials that preserve the integrity of iconic design. Depending on the piece, this includes, Italian Nappa leather or genuine leather, fabrics from Kvadrat® or Maharam®, solid wood and real wood veneer, stainless steel #304 or die-cast aluminum, cold-molded foam and tempered glass and fiberglass.  Every detail is chosen to honor the original, ensuring longevity, comfort, and timeless appeal.

• Warehouse & Fullfilment

  Where is your warehouse located?

  We operate from multiple fulfillment centers, with primary hubs in the United States and Europe. Every order ships from the closest warehouse to your destination, ensuring faster delivery and lower environmental impact. This means you get your piece delivered with optimal speed and care, whether you’re in New York, Los Angeles, Berlin, or beyond.

  How does fulfillment work?

  Once your order is confirmed, our team prepares it in secure BoxGuard™ packaging and dispatches it through trusted carriers. If the item is in our U.S. warehouse (QuickShip), delivery typically takes 3–10 days. For made-to-order pieces, production requires 6-8 weeks before shipping

• Payment Method

  Which payment methods do you accept?

  We support a wide range of secure and convenient options: Visa, Mastercard, American Express, Discover, Klarna, Affirm, PayPal, Google Pay, Apple Pay, and Amazon Pay. This flexibility lets you choose what feels right for you.

  Is it safe to pay on your website?

  Yes, your security comes first. All transactions are encrypted with bank-level SSL and processed through PCI DSS–compliant gateways. Your payment details are never stored on our servers or shared with outside parties.

  Can I use buy-now-pay-later?

  Yes. For eligible orders, Klarna and Affirm allow you to split payments into manageable installments. Their platforms securely handle these options, which appear automatically during checkout.

  Is my personal and payment information stored?

  No. For your safety, we do not retain sensitive payment information. Everything is handled directly by our secure processors, fully compliant with GDPR and CCPA standards.

  How will I know if my payment went through?

  You’ll receive an order confirmation email immediately after successful payment. If you don’t see it within 15 minutes, check your spam folder or reach out to our support team at support@sohnne.com.

  Can I change my payment method after placing an order?

  For security reasons, payment methods cannot be changed once an order is placed. If needed, our team can help you cancel and reorder using a different method, simply contact us right away.

• Shipping Service

  What delivery services are available?

  Your order is handled with care from start to finish. We partner with trusted logistics providers, including DHL, FedEx, UPS, and specialized white-glove services when required. The best option is automatically chosen at checkout based on your location to ensure reliable, secure, and timely delivery.

  Which countries do you ship to?

  We currently ship worldwide. Eligible destinations appear during checkout and may also be listed on product pages. If you don’t see your country, our support team will be glad to assist with custom arrangements.

  How much does shipping cost?

  Shipping within the continental U.S. is free on most orders. For international orders, shipping fees, duties, and taxes are calculated transparently at checkout, no hidden charges, no surprises.

  How long will it take to receive my order?

  QuickShip items (in stock, U.S. warehouse) typically arrive in 3–10 days. Made-to-order pieces are crafted for 6–8 weeks and then shipped with full tracking updates. You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our facility. Delivery timelines may vary slightly due to customs clearance or local carrier conditions.

• Cancellation Policy

  Can I cancel my order after placing it?

  Yes. You may cancel your order within 12 hours for a full refund, provided it hasn’t been prepared for shipment. We do this to keep your order moving quickly and fairly.

  What if I cancel after 12 hours?

  For cancellations requested after 12 hours but before shipping, a 5% processing fee applies. This covers administrative and payment gateway costs already incurred.

  Can I cancel once my order has shipped?

  Once shipped, an order cannot be canceled. If you decide not to keep it, you’re still covered by our official Return Policy after delivery, giving you peace of mind with a 60-day satisfaction guarantee.

  Can I refuse delivery to cancel my order?

  No. Refusing delivery isn’t considered a valid cancellation. For a smooth process, please receive the package first and then submit a return request through our portal.

  Can I cancel customized or made-to-order items?

  No. Because each piece is crafted specifically for you, all custom and made-to-order items are final sale once production begins. This ensures every detail is made to your request, but it also means cancellation or return isn’t possible.

  Can I cancel bulk orders (5 or more items or orders above $5,000)?

  No. Orders of 5 or more items, or any order valued above $5,000, are considered bulk orders. These are prioritized for fulfillment and require advance inventory allocation. For this reason, they are noncancelable once payment is completed. Please review carefully before confirming.

• Limited Warranty

  What does the Sohnne® 5-Year International Warranty cover?

  For residential use, you are protected with 5-year coverage on all structural components made from solid wood or metal, and 1-year coverage for soft components such as threading, piping, buttons, rubber parts, and adhesives. For commercial use, such as in offices, hotels, or cafés, Sohnne® provides 1-year coverage on structural components. Soft components are excluded under commercial use.

  What is not included in the warranty?

  Our warranty does not extend to materials naturally subject to wear or variation, such as leather, fabric, veneer, foam, plywood, fiberglass, marble, or paint. It also excludes issues caused by improper use, neglect, accidents, exposure to sunlight or weather, pet damage, or natural events such as flooding and fire. Normal compression of cushion fillings, fabric fading, or expected signs of regular use are also not covered.

  How do I request warranty service if something goes wrong?

  Simply contact our support team within 14 days of noticing the issue by emailing support@sohnne.com or calling 1-833-900-0017. Please include a description along with photos or video documentation. If the issue is covered, Sohnne® will provide replacement parts free of charge, with an estimated lead time of 8–12 weeks. For soft component concerns, we may also approve and reimburse local repairs when pre-approved with proper documentation. Our support team is available 24/7 and ready to help.

• Returns & Refunds

  How long is the return period?

  We offer a 60-day return window, starting from the date of delivery. This gives you time to make sure your piece truly feels at home. All return requests must be approved and meet our product condition guidelines.

  What are the return conditions?

  To ensure fairness and quality, returned items must be new, unused, and unassembled, kept in their original undamaged packaging, and include all components, inserts, and accessories. Products that are scratched, stained, altered, or missing packaging are not eligible for return.

  Can I return part of a set or bundled product?

  No. Returns must include the full set or bundle. Partial returns are not accepted.

  What do I need to initiate a return?

  To request a return, you must provide a clear unboxing video recorded at the time of delivery, current photos showing the item’s condition, and proof of purchase such as your order confirmation or invoice.

  What if I don’t have an unboxing video?

  For claims involving damage or missing parts, an unboxing video is mandatory. Without it, we may not be able to approve compensation.

  How do I start a return?

  You can initiate a return by emailing support@sohnne.com with your order number and reason for return. Once your request is approved, our team will provide detailed instructions along with a return shipping label. Returns sent without prior approval cannot be accepted.

  Will I receive a full refund?

  If your return is submitted within 14 days of delivery, you are eligible for a 100% refund of the item subtotal and applicable taxes. For returns submitted after 14 days but within 60 days, a 15% restocking fee will apply and be deducted from your refund.

  Are shipping fees refundable?

  No. Original shipping fees, return shipping costs, and shipping-related taxes are non-refundable, even if your order qualified for free shipping.

  Who pays for return shipping?

  Return shipping is the responsibility of the customer and will be deducted from the refund amount unless otherwise specified in writing by Sohnne®.

  When will I receive my refund?

  Once your return is received, inspected, and approved, refunds are processed within 30 hours. Any missing documentation or deviations from the return conditions may result in delays or denial of the refund.

  What should I do if my item is damaged or defective?

  If your item arrives damaged or has missing parts, please contact support@sohnne.com within 48 hours of delivery. Your claim must include the original unboxing video, photos that clearly show the issue, and your proof of purchase. Claims submitted after the 48-hour window may not be eligible for coverage.

• Disclaimer

  Sohnne® affiliated with any original designer or brand?

  No. Sohnne® is an independent furniture brand. While our pieces are inspired by historical and contemporary styles, we are not affiliated with, sponsored by, endorsed by, or connected in any way to any original designer, manufacturer, or retailer. All brand names, product names, and trademarks mentioned on our website belong to their respective owners and are used strictly for descriptive purposes only.

  Are Sohnne® products exact replicas of original designs?

  No. Our products are independently designed and are not exact replicas. References to specific design movements, eras, or styles are descriptive only and do not imply authenticity, origin, or affiliation. Specifications, finishes, and materials may vary, and natural differences in color, texture, or grain are normal characteristics of premium materials, not defects.

  Can I rely on your product comparisons and pricing references?

  Any market comparisons we provide are based on publicly available information at the time of publication and are meant only to offer general context. They should not be seen as direct equivalents between Sohnne® products and those of other brands. Prices from third parties can change at any time, and we do not guarantee the accuracy or completeness of their information.

  Who owns the images and marketing materials on the Sohnne® website?

  All photography, video, and marketing visuals on our site are either created by Sohnne®, legally licensed, or used under applicable laws for descriptive purposes. If any resemblance to proprietary product photography occurs, it is purely coincidental and not intended to imply affiliation or endorsement. If you believe any content infringes your rights, you may contact us at legal@sohnne.com for review and resolution.

• Sohnne + Affirm

  Is the Affirm payment plan available for everyone?

  Affirm financing is currently only available to customers within the United States. You won’t see this option at checkout if you live outside of the U.S. For more details, you can visit Affirm’s support center at Affirm.com/help.

  Does Sohnne® charge a fee to use the Affirm payment plan?

  No. Sohnne® does not charge any additional fees to use Affirm. All terms, including potential interest or fees, are set directly by Affirm and outlined during the checkout process. If you have specific questions about how your plan works, please contact Affirm directly.

  Will my order be shipped before I have paid off my Affirm balance?

  Yes. Once your order is confirmed through Affirm, your furniture will be processed and fulfilled just like any other order. You don’t need to complete your full payment balance before receiving your piece.