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Shipping & Delivery

Shipping and Delivery

At Sohnne, we believe great designs should arrive at your door effortlessly. Every order, whether a single statement chair or a complete living room, enjoys precision tracking, insured delivery, and white-glove service when you need it. We ship our 1:1 replica furniture with care, speed, and transparency, trusted by over 75,000 customers and top hotels nationwide. Every delivery is backed by our 5-year international warranty and 60-day satisfaction promise.

Shipping times

The “Ships In” timeframe at checkout indicates when your order is scheduled to leave our warehouse. Most items in your order will ship together for a streamlined delivery experience.

  • QuickShip: Items in stock typically deliver in 2–10 business days from our US warehouse.
  • Made-to-Order: Custom pieces are delivered within 5-7 weeks, with updates provided throughout the process.

After dispatch, delivery usually occurs within two to three business days, depending on your location. Rural or remote areas may require an additional two to three days.

Note: Delivery times may be impacted by events such as severe weather or natural disasters. We will notify you promptly if your delivery is affected. Once your order ships, you’ll receive an email with tracking details so you can monitor your shipment in real time. Estimated shipping windows are also available on our Track My Order page.

Please note: Shipping is currently unavailable to Hawaii and Alaska.

Shipping Fees

We offer free shipping within the continental U.S. and competitive rates worldwide. All orders are shipped fully insured for your peace of mind. Any applicable taxes, duties, or customs fees will be displayed transparently at checkout.

Delivery Method

FedEx Delivery

Used for smaller items such as lighting and dining chairs. This service is fast, reliable, and offers delivery seven days a week to residential addresses (Monday–Saturday for commercial). If no signature is required, the package may be left at your doorstep.

Threshold Delivery

Recommended for medium-to-large items (sofas, tables, lounge chairs). Items are brought to the first dry, secure area on your property—such as a porch or garage. A delivery appointment will be scheduled for your convenience.

White Glove Delivery

Available in select ZIP codes, this premium service includes in-home delivery, unpacking, assembly (if required), and removal of all packaging. If eligible, this option will appear at checkout.

Missed Deliveries

  • FedEx (Signature Required): If you’re unavailable, FedEx will attempt delivery the next business day.
  • Threshold & White Glove: You are entitled to one complimentary rescheduling. If the second scheduled appointment is missed, a $100 USD rescheduling fee will apply.

Defective Products (Non-Shipping Related Issues)

We guarantee the quality of every item before shipment. If you experience a product defect not related to shipping, please notify us within 30 days of delivery by contacting support@sohnne.com and provide:

Your order number
Description of the issue
Clear photos or videos of the defect

After verification, Sohnne will arrange a replacement or repair in line with our warranty policy. Replacements for verified manufacturing defects are shipped within 5–7 business days.

Note: Defective products are eligible only for replacement of the same item (style, color, finish). Refunds or exchanges for alternative products are not available in these cases.